This includes the first 30 days of service, installation and purchase of modem. After 30 days, the account will reset and a new $45 will be charged.

When you sign up, you should receive an email with a MAC ID and barcode for making payments. To pay online: Visit prepaid.shentel.com Enter your personalized MAC ID. If you don't have the email handy, you can find the MAC ID on a sticker on the bottom of your modem, labeled HFC MAC ID. Make a payment using a credit or debit card. You can also purchase multiple months or sign up for autopay while you are there. To pay over the phone: Call 1-800-SHENTEL to pay by credit card or debit card. You may purchase refills online or by bringing your Shentel Prepaid Key Card to a Shentel store in your area. To top off your account online, you must visit prepaid.shentel.com. You will be asked to enter your modem’s MAC ID. After that, you will be directed to your account status page, with payment options.

Yes! There are no credit restrictions.

Due to the nature of the product, you will need to call 1-800-SHENTEL to order and schedule installation.

You are not required to maintain consecutive service. You may purchase Internet service to use whenever it is convenient for you. If you miss a month, you may purchase a refill the following month with no penalty or additional charge.

For current speeds, contact a Shentel representative or check availability at your service address to see if you are eligible for a post-paid service plan.

No. You must use the modem provided in your starter kit.