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Congratulations! Shentel services are coming to your area!

Construction is planned to provide future service to this address.

Serviceability date is subject to change. This address is part of an ongoing project, in collaboration with the Commonwealth of Virginia's Telecommunication Initiative to provide faster speeds to your area.

Contact Us

To speak to someone regarding available services:

  • Click  Continue below to submit your information
  • or call us at  1-800-SHENTEL.

LEARN MORE

Visit  shentel.com/VATI to learn more about the VATI program, an approximate construction schedule, and planned services.

Service is not guaranteed to all addresses and a serviceability check will be required after construction is complete. Please check this page periodically for changes to the schedule.

There is already an account at this address.

If you are a new customer moving to this location, please click Continue to provide us with more details so that we may contact you to discuss options.

You may also call 1-800-SHENTEL to speak to a Shentel Customer Service representative.

Good news!

You may be serviceable by our fiber internet brand, Glo Fiber. Click below to proceed to the Glo Fiber website and get started or call 1-833-WANT-GLO to speak to a representative.

Congratulations! Internet service upgrades are coming to this area!

Construction is planned to provide future Internet service upgrades to this address.

Please note: Upgraded services are on the way, but DSL Internet service is already available at your address. To order, call 1-800-SHENTEL.

Serviceability date is subject to change. This address is part of an ongoing new Shentel construction project, in collaboration with the Commonwealth of Virginia's Telecommunication Initiative to provide faster speeds to your area.

CONTACT US
To speak to someone regarding available services:
* Click Continue below to submit your information
* or call us at 1-800-SHENTEL.

LEARN MORE
Visit shentel.com/expansion to learn more about the VATI program, an approximate construction schedule, and planned services.

Service is not guaranteed to all addresses and a serviceability check will be required after construction is complete. Please check this page periodically for updates or changes to the schedule.

back Back to Legal Index

Digital Millennium Copyright Act

The Digital Millennium Copyright Act (DMCA), which was passed in 1998, protects Internet Service Providers – such as Shentel – from absolute liability in copyright infringement cases.

If you received a DMCA Notice and have questions or concerns, please visit our Frequently Asked Questions before calling.

Traditional copyright law imposes "absolute liability" for violation of the five traditional copyright rights: reproduction, distribution, modification, public performance and public display.

The DMCA provides immediate relief from monetary damages for certain common Internet activities. For example, an Internet message posted on a website could contain copyrighted material used without permission of the copyright holder. The DMCA keeps the Internet Service Provider (ISP) from being held liable in this situation under the regulations outlined in the Online Copyright Infringement Liability Limitation Act found in section 512 of the DMCA – the text of which can be found at the U.S. Copyright Office website: www.loc.gov/copyright.

The exemptions created by OCILLA fall into four categories:

Intermediate and transient storage of materials (such as Web pages or chat room discussions) in the course of transmitting, routing or providing connections;

System caching;

Placing information on a system or network at the direction of users, and;

The use of information location tools, such as directories, indexes and hypertext links.

The DMCA limits ISPs from copyright infringement liability for simply transmitting information over the Internet. However, ISPs are expected to remove material that appears to constitute copyright infringement. It does not affect rights, remedies, limitations or defenses to copyright infringement, including fair use.

It is Shentel's policy to respond to notices of alleged copyright infringement that comply with the DMCA (the text of which can be found at the U.S. Copyright Office website: www.loc.gov/copyright. This might include removing or disabling access to material claimed to be the subject of infringing activity. If Shentel removes or disables access to comply with the DMCA, we will make a good faith attempt to contact the owner or administrator of an affected site so that they may make a counter notification pursuant to sections 512(g)(2) and (3) of the DMCA.

To file a notice of copyright infringement with Shentel, a written communication by fax or regular mail must be received which:

  • Outlines in detail the copyrighted work that has been infringed
  • Identifies the material claimed to have been copied
  • Provides address, telephone number or other method of contact of the person claiming the infringement
  • Includes signature of copyright owner or authorized person acting on behalf of the copyright owner.
  • Includes the following statement:

"I have a good faith belief that use of the copyright materials described above on the allegedly infringing web pages is not authorized by the copyright owner, its agent or the law."

  • Includes the following statement:

"I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

The complaint may be filed by mail or fax to Shentel's designated agent at:

Mail: Shentel Service Company
Attn: General Counsel
PO Box 459
500 Shentel Way
Edinburg, Virginia 22824
Fax:(540) 984-8192
E-mail: copyright@shentel.net
Telephone: (540) 984-4149

The DMCA also provides for counter notification if the administrator of an effected site believes he or she is being wrongly accused of copyright infringement. A written communication by fax or regular mail must be received. The author of the letter will be held liable for damages including costs and attorneys fees if he or she is, indeed, discovered to be infringing on another's copyright. Contacting an attorney before filing a counter notification might be advisable.

The letter of counter notification must include:

Identification of URLs or material that has been removed or disabled by Shentel.

Provide name, address, telephone number, email address and a statement consenting to the jurisdiction of the Federal District Court for the judicial district in which your address is located.

Include the following statement:

"I swear, under penalty of perjury, that I have a good faith belief that the item identified above was removed or disabled as a result of a mistake or misidentification."

Execute the document with your signature.

Send the written communication to:

Mail: Shentel Service Company
Attn: General Counsel
PO Box 459
500 Shentel Way
Edinburg, Virginia 22824
Fax: (540) 984-8192
E-mail: copyright@shentel.net
Telephone: (540) 984-4149

Shentel will notify the copyright owner and within 14 business days restore the material, unless the matter has been referred to a court.

U.S. Copyright law provides consequential penalties for a false counter notice filed in response to a notice of copyright infringement.

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