The following modems are compatible with Shentel High-Speed Internet service, depending on your speed. Customers can choose to purchase or rent from Shentel or supply their own modem. In the event of network upgrades, rented modems will be upgraded but purchased modems will not, therefore we strongly recommend renting a modem from Shentel.
The following modems are required for 101Mbps Internet speed or higher.
| Manufacturer | Model | DOCSIS Version | Description | Wired/Wireless |
| Arris | CM8200 | 3.1 | Cable Modem with two gigabit Ethernet ports. | Wired for Business Customers |
| Arris | SB8200 | 3.1 | Cable Modem with two gigabit Ethernet ports. | Wired |
| Arris | DG3450 | 3.1 | Cable Modem, dual band 802.11n/ac with WiFi capability. | Wireless |
| Arris | TG3452 | 3.1 | Cable Modem, dual band 802.11n/ac with WiFi capability and two voice ports. | Wireless |
| Hitron | 4582 | 3.1 | Cable Modem (32X8) with Wall to Wall WiFi capability. Included free with 1Gbps Internet service. | Wireless |
| Hitron | 4589 | 3.1 | Cable Modem (32X8) with Wall to Wall WiFi capability. 2 HD voice ports. Included free with 1Gbps Internet service. | Wireless |
| Netgear | CM1000 | 3.1 | Cable Modem wit gigabit Ethernet port. | Wired |
The following modems should be used for 50Mbps Internet speed or less.
| Manufacturer | Model | DOCSIS Version | Description |
| Arris | TM822G | 3.0 | 2-Line Telephony Modem |
| Arris | TM804G | 3.0 | 4-Line Telephony Modem |
| Arris | TG862G | 3.0 | 2-Line Telephony Modem with Wireless Gateway |
| Motorola | SB6141 | 3.0 | Cable Modem (8X4) Intel Chip |
| Motorola | SB6180 | 3.0 | Cable Modem (8X4) Broadcom Chip |
| Motorola | SBG6580 | 3.0 | Cable Modem with Wireless Gateway (8X4) |
| Arris | DG2470 | 3.0 | Cable Modem, dual band 802.11n/ac with WiFi capability. Wireless. |
*Please do NOT purchase or attempt to activate an Arris/Motorola – Model Number SB6121 modem. This modem is NOT approved and will cause issue when connected to our network.
DSL Modem
(Virginia Counties of Shenandoah, Augusta, Rockingham, Warren and Frederick)